Subscriptions and Billing

Understanding Plans

WebDecoy offers multiple subscription tiers to match your security needs and budget.

Available Plans

Feature	Trial	Starter	Pro	Enterprise
Price	Free	$49/mo	$199/mo	Custom
Duration	14 days	Monthly/Annual	Monthly/Annual	Annual
Properties	1	3	10	Unlimited
Domains	1	5	25	Unlimited
Decoys	10	50	500	Unlimited
Detections/mo	1,000	10,000	100,000	Unlimited
API Calls/mo	1,000	10,000	100,000	Unlimited
Integrations	All	All	All	All + Custom
Support	Community	Email	Priority	Dedicated

Plan Features Comparison

Trial Plan

Best for: Evaluating WebDecoy before committing
Includes: Full feature access for 14 days
Limitations: Lower usage limits
After trial: Upgrade to continue, or data is retained (read-only)

Starter Plan

Best for: Small websites, personal projects, startups
Includes: Essential features for basic protection
Limitations: Limited properties and decoys

Pro Plan

Best for: Growing businesses, multiple websites, agencies
Includes: Higher limits, priority support
Limitations: Contact sales for higher volumes

Enterprise Plan

Best for: Large organizations, high-volume sites
Includes: Unlimited everything, dedicated support, custom integrations
Pricing: Contact sales for custom pricing

Selecting a Subscription Plan

Viewing Available Plans

Navigate to Settings → Billing
Scroll to the Plans section
Review the available plans and their features

Choosing the Right Plan

Ask yourself these questions:

Question	If Yes → Consider
Do I have multiple websites?	Pro or Enterprise
Do I expect high traffic?	Pro or Enterprise
Am I an agency with clients?	Pro or Enterprise
Is this a personal/small project?	Starter
Do I need dedicated support?	Enterprise

Upgrading Your Plan

From Trial to Paid Plan

Go to Settings → Billing
Click Upgrade next to your desired plan
You’ll be redirected to Stripe Checkout
Enter your payment information
Complete the purchase
Your plan is active immediately

From Starter to Pro

If you already have a paid subscription:

Go to Settings → Billing
Click Manage Subscription or Upgrade
You’ll be taken to the Stripe Billing Portal
Select your new plan
Charges are prorated automatically

Annual vs. Monthly Billing

Billing Cycle	Discount	Best For
Monthly	None	Testing, flexibility
Annual	~20% savings	Long-term commitment, cost savings

Trial Period

Trial Details

Duration: 14 days from organization creation
Features: Full access to all features
Limits: Reduced usage limits (see plan comparison)
Payment: No credit card required to start

Trial Timeline

Day 1: Trial starts
Day 7: Trial warning notification (7 days remaining)
Day 12: Urgent warning (2 days remaining)
Day 14: Trial expires

What Happens When Trial Expires

Scenario	Result
Upgrade before expiry	Seamless transition, no interruption
Trial expires without upgrade	Account becomes read-only
Data retention	Your data is preserved for 30 days
Upgrade after expiry	Full access restored immediately

Viewing Trial Status

Go to Settings → Billing
Look for the Trial Status section
See:
- Days remaining
- Trial end date
- Upgrade options

Managing Your Subscription

Accessing Billing Management

Navigate to Settings → Billing
View your current subscription status
Access the Stripe Billing Portal for advanced management

Changing Your Plan

Upgrading

Go to Settings → Billing
Click Upgrade or Change Plan
Select your new plan
Proration: You’ll be credited for unused time on your current plan

Downgrading

Go to Settings → Billing
Click Change Plan in the Stripe portal
Select a lower-tier plan
Effective: At the end of your current billing period
Check limits: Ensure you’re within the new plan’s limits

Canceling Your Subscription

Go to Settings → Billing
Click Cancel Subscription
Confirm the cancellation
Access continues until the end of your billing period
Data retained for 30 days after cancellation

Resuming a Canceled Subscription

If you canceled but your billing period hasn’t ended:

Go to Settings → Billing
Click Resume Subscription
Your subscription continues as normal

Understanding Usage Limits

Types of Usage Limits

Metric	Description	Measured
Properties	Number of property containers	Count
Domains	Custom domains configured	Count
Decoys	Honeypot links and endpoints	Count
Detections	Threat events recorded	Per month
API Calls	SDK and API requests	Per month

Viewing Your Usage

Go to Settings → Billing
Scroll to the Usage section
See each metric’s current usage vs. limit
Visual progress bars show percentage used

Usage Indicators

Status	Indicator	Meaning
Normal	Green	Well under limit
Warning	Yellow	80%+ of limit reached
At Limit	Red	Limit reached, action needed

What Happens at Limits

Resource	At Limit Behavior
Properties	Cannot create new properties
Domains	Cannot add new domains
Decoys	Cannot create new decoys
Detections	Detections continue (upgrade encouraged)
API Calls	API returns rate limit errors

Usage Reset

Monthly metrics (detections, API calls) reset on your billing date
Count metrics (properties, domains, decoys) don’t reset—they’re cumulative

Viewing Invoices and Payment History

Accessing Invoices

Go to Settings → Billing
Scroll to the Invoices section
View a list of all past invoices

Invoice Information

Each invoice shows:

Invoice date
Amount charged
Payment status (Paid, Pending, Failed)
Download link (PDF)

Downloading Invoices

Find the invoice in the list
Click the Download PDF link
Save the invoice for your records

Managing Payment Methods

Go to Settings → Billing
Click Manage Payment Methods or access the Stripe Portal
In the Stripe portal, you can:
- Add new credit/debit cards
- Set a default payment method
- Remove old payment methods

Failed Payments

If a payment fails:

Email notification sent to your account email
Retry attempts made automatically over several days
Update payment in Settings → Billing to resolve
Grace period: Service continues during retry period
Suspension: After multiple failures, account becomes read-only

Billing FAQs

Common Questions

Q: Can I get a refund? A: Contact support within 30 days of purchase for refund requests.

Q: How does proration work? A: When upgrading mid-cycle, you’re charged only for the remaining days at the new rate. You’re credited for unused time on the old plan.

Q: Can I switch between monthly and annual? A: Yes, through the Stripe Billing Portal. Changes take effect at the next billing cycle.

Q: What payment methods are accepted? A: All major credit cards (Visa, Mastercard, American Express) and some debit cards.

Q: Do you offer discounts? A: Annual plans save ~20%. Contact sales for non-profit or educational discounts.

Q: Can I have multiple subscriptions? A: Each organization has one subscription. Create multiple organizations for separate billing.

Next Steps

Now that you understand billing, let’s start protecting your applications:

Custom Domains - Set up your first domain
Decoy Links - Create honeypot links